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These terms set out the rules that apply when you open an account, make a deposit via bKash, Nagad, or Bank Transfer, and use any part of the lucky8 platform. Access and eligibility depend on your local law and the eligible regions we serve — read these terms carefully before you start.
By creating an account on lucky8, you confirm that you have read, understood, and accepted these terms in full. The terms apply from the moment you complete registration and remain in effect for as long as your account is open. We may update these terms when our services change or when applicable rules require it — the current version is always the one shown on this page, and we will notify you of material changes through your registered contact details. Your use of payment rails such as bKash, Nagad, Rocket, or Bank Transfer is subject to the transaction conditions set out below, as well as the policies of those payment providers. If a conflict arises between a payment provider's rules and these terms, the more restrictive condition applies to your account. Availability of any feature, game, or payment method depends on your location and local law. We do not guarantee access in any jurisdiction where such services are restricted. If you are unsure whether use of this platform is permitted where you are, please check your local regulations before proceeding.
bKash deposits and withdrawals are processed under the transaction rules in your account. Limits and verification steps are shown at the point of transaction.
Nagad transfers follow the same account-level terms. The current status of your Nagad-linked wallet is visible in your account dashboard after login.
Rocket payments are available where the option appears in your account. Eligibility and transaction caps are displayed before you confirm any transfer.
Bank Transfer requests require account verification. The instructions, reference codes, and confirmation steps are shown in the deposit section of your account.
These terms cover your direct relationship with lucky8 — your account, your transactions, and the content you access through our platform. They do not extend to third-party services that you reach from our platform, including external payment providers or game studios. Understanding the boundary helps you know where to direct a question.
Registration, login, account verification, and suspension or closure of your account are all governed by these terms. Any action that affects your account standing — including disputes over balance or access — is addressed here.
Deposits and withdrawals processed through bKash, Nagad, Rocket, or Bank Transfer fall within these terms. The transaction record shown in your account is the authoritative record of each movement.
Games, odds, promotional information, and any content displayed on lucky8 pages are covered by these terms. Availability depends on your eligible region; not all content is accessible everywhere.
Payment providers, game studios such as Habanero, Microgaming, and Bigtime Gaming, and any external links are governed by their own terms. We are not responsible for the policies or conduct of those third parties.
These terms are not one-directional — they also define what you can do. You have the right to review your full transaction history at any time; the record is available in your account dashboard and shows every deposit and withdrawal, including the method used (bKash, Nagad, Rocket, or Bank Transfer) and the timestamp. If any detail on your account — name, contact number, or linked wallet — needs to be corrected, you can submit a change request through the account settings page. Disputed transactions can be raised with our support team, who will check the record against the payment provider's confirmation. You also have the right to request account closure. Submitting that request does not cancel any pending transaction already in progress; those complete under the terms that were in force when the transaction was initiated. For anything that the account dashboard does not resolve, the support routes listed on this page are the right place to start.
Your full transaction log is in the account dashboard. Filter by date or payment method to locate a specific bKash, Nagad, or Bank Transfer entry.
Name, phone number, and wallet references can be updated through account settings. Some changes require identity verification before they take effect.
If a transaction does not match your record, contact support with the transaction ID shown in your dashboard. We cross-check against the payment provider's confirmation.
You can close your account at any time by contacting support. Pending transactions process under the terms active at the time they were submitted.
Questions about these terms — how they apply to your account, a specific transaction, or your eligibility — can be directed to our support team through any of the channels below. Having your account ID and transaction reference ready will speed up the process.
Open the chat widget from any page on lucky8. Describe your query and share your account ID. The team will check the relevant terms and your account record in one session.
Send your question to our support address with your account ID and the transaction reference in the subject line. We respond to terms-related queries in writing so you have a clear record.
The Help Centre in your account dashboard covers common terms questions — account verification steps, transaction limits, and how to read your payment record — without needing to contact an agent.
These terms define not only what you agree to, but how we handle our side of the relationship — your account data, your transaction records, and the security measures applied to your account. We store your information for as long as your account remains open and for a period afterwards as required by applicable rules. Transaction records tied to bKash, Nagad, Rocket, or Bank Transfer are kept for audit purposes and are accessible to you through the account dashboard at any time. To request a copy of your stored data or ask that outdated details be corrected, contact our support team through live chat or email with your account ID. We apply account-level security measures — including session controls and login verification — whose current state is shown in your account settings after login.
Account and transaction data is kept for the duration your account is open and thereafter as required by applicable rules. The exact retention period depends on your region and the data type involved.
Every bKash, Nagad, Rocket, and Bank Transfer movement is logged with a timestamp and reference. You can access this record in the dashboard without contacting support.
Login verification and session controls are active on your account. The current settings are visible in your account security page — review them after each login to confirm nothing has changed.
To ask a question about how these terms apply to your specific situation, or to request a correction to your account record, reach out via live chat or email with your account ID and the relevant detail.
The answers below cover what we hear most often about how these terms work in practice — account access, transaction scope, eligibility, and how to act if something needs to change.
Yes. Any deposit or withdrawal made through bKash, Nagad, Rocket, or Bank Transfer is covered by these terms. The payment provider's own policies also apply at their end. Your account dashboard shows the record for every transaction processed through those methods.
Eligibility depends on your local law and the regions we currently serve. We do not confirm legal status in any jurisdiction — check your local regulations before opening an account. Where access is permitted, the account registration page shows the steps to follow.
The version shown on this page is always the current one. We notify you of material changes through your registered contact details — either the phone number or email address on your account. If your contact details have changed, update them in account settings so notifications reach you.
Contact support via live chat or email with your account ID and the transaction reference. The team will compare your account record against the payment provider's confirmation and respond in writing. Having the bKash or Nagad reference from your own wallet record speeds this up.
Submit a closure request through live chat or email. Pending transactions already in progress will complete under the terms active when they were initiated. Once the account is closed, the transaction history remains accessible to you for the retention period set by applicable rules.
Game studios such as Habanero, Microgaming, and Bigtime Gaming supply game content to the lobby but operate under their own terms. These lucky8 terms govern your account and transactions; the studio's terms govern the game mechanics. Both apply independently when you play a title.