This page covers every money operation your lucky8 account supports — depositing funds, requesting a withdrawal, verifying your identity, and reading your transaction history. Your local payment options are bKash, Nagad, Rocket, and direct Bank Transfer. Each one sits inside the Cashier section of your account, reachable from the top menu after you log in. Before you fund your account for the first time, check the minimum amount shown in your Cashier — it is displayed live and may differ by method. Withdrawals follow the same Cashier route: choose your wallet, enter the amount, and confirm against the payment details you registered. If this is your first visit to this page, start with the deposit steps below, then move to the verification section — completing KYC before you withdraw keeps the process straightforward. Our support channel is open for any transaction question you cannot resolve through the account dashboard.
Sending money into your lucky8 account starts at the Cashier tab — you will find it pinned to the top navigation bar the moment you are logged in. We support bKash, Nagad, Rocket, and Bank Transfer as deposit routes, and each one shows its own minimum and any relevant instructions inline. Pick the method that matches the wallet on your phone: for bKash and Nagad, you will be given a recipient number and a reference code to use inside your mobile wallet app. For Bank Transfer, the account details appear on screen and your reference number must be included in the payment note so our system can match the incoming amount to your account automatically. Once the payment is confirmed on the wallet side, your lucky8 balance updates. The exact timing depends on your payment provider, so keep the wallet confirmation message until your balance shows the credited amount.
Log in and open Cashier
Head to the top navigation bar after logging in and select Cashier. All available deposit methods for your account are listed there.
Choose your local wallet or bank
Select bKash, Nagad, Rocket or Bank Transfer. The screen shows the recipient details and a unique reference code specific to your transaction.
Send the payment from your wallet
Open your bKash or Nagad app, send to the displayed number, and include the reference code. For Bank Transfer, include the reference in the payment note.
Confirm your balance
Your lucky8 account balance updates once the payment is confirmed. Save your wallet receipt until the credit appears in your account history.
MOVING MONEY OUT
Withdrawing Funds Back to Your Wallet
Withdrawal requests follow the same Cashier route as deposits, but a few conditions apply before you submit one. Your account must have a verified identity on file — the KYC section below explains that step. The wallet or bank account you withdraw to should match the one you used to deposit, because our system checks that the payment source and destination belong to the same person. Open Cashier, choose the Withdraw tab, and select your preferred method: bKash, Nagad, Rocket or Bank Transfer. Enter the amount you want to move, review the details on the confirmation screen, and submit.
Open Cashier and select Withdraw
Log in, go to Cashier and choose the Withdraw tab. Confirmed deposit methods appear here; select the wallet or bank account registered to your profile.
Enter amount and review details
Type the withdrawal amount. The confirmation screen shows the destination wallet number and the reference that will appear in your transaction history.
Complete identity verification first
If your account has not passed KYC, you will be prompted to complete it before the withdrawal proceeds. This protects your funds from being sent to the wrong account.
Track status in Transaction History
After submission, your withdrawal shows as pending, then processing, then completed. Keep the request reference handy if you need to follow up with support.
IDENTITY VERIFICATION
Verifying Your lucky8 Account
Account verification — KYC — is the step that links your registered name to a confirmed identity document. We ask for this before processing your first withdrawal, not to create friction, but to make sure your funds can only move to an account that belongs to you. The verification screen is inside Account Settings under the Verification tab. Upload a clear image of your national ID or passport, and confirm that your registered mobile number matches the wallet you plan to use for withdrawals. Once submitted, our team reviews the documents and updates the status in your account dashboard. You do not need to repeat this step on future withdrawals.
Go to Verification in Account Settings
After logging in, open Account Settings and select the Verification tab. The required document types are listed there with upload instructions.
Upload your identity document
A national ID or passport is accepted. Make sure the image is clear and all four corners of the document are visible in the photo.
Confirm your registered mobile number
Check that the mobile number on your account matches the bKash, Nagad or Rocket wallet you intend to withdraw to — a mismatch will delay approval.
Wait for dashboard confirmation
Verification status updates inside your account dashboard. Once approved, withdrawals to your confirmed wallet proceed without repeated document checks.
LOCAL PAYMENT METHODS
Payment Options in Your lucky8 Cashier
Your lucky8 Cashier lists every active payment method for your account region. Bangladesh-supported options sit at the top of the list by default. Each method displays its own minimum amount and any instructions you need to complete the transaction correctly. Availability depends on local law and eligible regions — check your Cashier for the current active list.
bKash
Send from your bKash app using the recipient number and reference code shown in Cashier. Your balance updates after the wallet confirms the transfer.
Nagad
Use the Nagad app to send the deposit amount to the number displayed. Include the reference code so the transaction is matched to your account automatically.
Rocket
Rocket mobile banking transfers are accepted. Follow the Cashier screen instructions and keep the transaction confirmation from your Rocket app.
Bank Transfer
Direct bank-to-account transfers are supported. The Cashier screen shows the account number and the reference you must include in the payment note.
TRANSACTION HISTORY
Matching Your Wallet Record to Your Account
Every deposit and withdrawal you make through lucky8 generates a transaction record inside your account. The Transaction History tab — found under Account in the top menu — lists each entry with a reference number, the payment method used, the amount, the date, and a status label. When you need to reconcile a payment, compare the reference number shown in your lucky8 history against the reference in your bKash, Nagad or Rocket transaction log. They should match exactly. If a deposit does not appear after your wallet shows a successful send, do not resend — contact support with the wallet reference and the amount so the team can locate the entry on our side.
Reference Number
Each transaction in your lucky8 history carries a unique reference. Copy this number when contacting support — it is the fastest way for the team to locate your specific payment record.
Status Labels
Entries show as pending, processing or completed. A pending deposit means payment is received but not yet matched; processing means it is being confirmed; completed means the balance has been credited.
Account History Tab
Open Account, then Transaction History after logging in. Filter by deposit or withdrawal and by date range to narrow down the entry you are looking for.
Evidence to Keep
Save the confirmation screenshot from your bKash, Nagad, Rocket or bank app for every transaction. This is the evidence you will need if you raise a query with our support team.
ACCOUNT SECURITY
How We Protect Your Transactions
Transaction security on lucky8 runs across several layers, from the domain you access to the wallet details tied to your profile. Before you deposit, confirm you are on lucky8 — the address bar is the first and simplest check. Identity verification ensures that withdrawals only reach the person who opened the account, which is why KYC is a required step and not optional. Our support channel handles transaction queries directly: if something is unclear in your account history or a payment status has not moved, reach out through the contact route shown inside your account dashboard. We do not share wallet details across accounts or process withdrawals to unverified destinations.
Domain Verification
Always access your account through lucky8. Confirm the address bar before entering your login details or sending any payment — the correct domain is the first security check you can do yourself.
Identity Verification
Completed KYC links your name and document to your account. This means withdrawals can only be processed to a wallet confirmed as yours — protecting your balance from unauthorised requests.
Wallet Ownership Match
We check that the wallet or bank account used for deposits and withdrawals belongs to the same registered person. A mismatch between deposit source and withdrawal destination will pause the request for review.
Support Contact Path
Transaction queries go directly to our support team via the contact route inside your account dashboard. Have your transaction reference number ready — it is the fastest way to resolve a payment question.
COMMON BANKING QUESTIONS
Your lucky8 Banking Questions Answered
These are the questions we receive most often about deposits, withdrawals and account verification on lucky8. If your question is not covered here, open the support contact route inside your account dashboard and include your transaction reference for a faster response.
What is the minimum deposit amount on lucky8?
The minimum deposit amount depends on the payment method you choose. Open your Cashier after logging in — the minimum for bKash, Nagad, Rocket and Bank Transfer is displayed next to each option before you submit.
How do I deposit using bKash on lucky8?
Log in, open Cashier, select bKash and note the recipient number and reference code shown on screen. Send the amount from your bKash app using those details. Your balance updates once the wallet confirms the transfer.
Why has my deposit not appeared in my account balance?
Do not resend the payment. Check your wallet app to confirm the send was successful, then go to Transaction History in your account. If the entry shows pending, give it a moment. If nothing appears, contact support with your wallet reference.
Do I need to complete verification before I can withdraw?
Yes. KYC verification is required before your first withdrawal is processed. Go to Account Settings, open the Verification tab, and upload a clear image of your national ID or passport. Approval status updates in your dashboard.
Can I withdraw to a different wallet than the one I deposited from?
We check that the withdrawal destination matches your registered deposit source. If you need to change your linked wallet, contact support through your account dashboard before submitting a withdrawal request.
What should I do if my withdrawal is still showing as pending after a long wait?
Check your Transaction History for the reference number on the pending entry. Then contact our support team through the route shown in your account dashboard, and include that reference number so the team can locate your request quickly.
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