Mobile / Live
When you open an account with lucky8, we collect only the information needed to run your account, process transactions through bKash, Nagad, or Bank Transfer, and respond to your support requests. Access to lucky8 and how this policy applies depends on your local law and eligible region.
This policy describes what personal data lucky8 collects, why we collect it, how we store it, and what choices you have. When you register an account, we gather your name, contact details, and the payment method you choose — whether that is bKash, Nagad, Rocket, or Bank Transfer. Each transaction you complete through those rails generates a record that stays attached to your account history. We use that record to process withdrawals, resolve any dispute you raise, and respond to account support queries. We do not sell your personal information to third parties for marketing purposes. We may share limited data with payment processors and identity verification services strictly to complete your transaction or satisfy a regulatory obligation applicable in your eligible region. Data we hold is stored on secured infrastructure with access controls. Cookies are used on the lucky8 site to keep your session active and remember your account preferences — not to track you across unrelated sites. You can manage cookie settings through your browser. How long we retain your data depends on the transaction type and any legal retention requirement that applies in your jurisdiction.
bKash transaction records
Nagad payment history
Rocket transfer logs
Bank Transfer account entries
Not every part of your digital activity falls under this policy. Understanding the boundary helps you know which questions to bring to us and which to direct elsewhere. Our policy covers what happens inside your lucky8 account — the data we hold, the transaction records we generate, and the support interactions we log. It does not extend to third-party services you reach through links on our pages.
Login credentials, session activity, and account preferences you set are covered. We record these to keep your account functional and to verify your identity when you contact support.
Every deposit or withdrawal processed through bKash, Nagad, Rocket, or Bank Transfer is logged in our system. Those records are inside the scope of this policy and visible in your account transaction history.
Pages you browse on lucky8 — including game lobbies and account settings — are covered by our cookie and session policy. We track page views to improve navigation, not to build a profile for advertisers.
External payment processors, game content studios, and any site you reach by leaving lucky8 operate under their own privacy terms. We do not control or take responsibility for data handled outside our platform.
You have real, actionable choices over the personal data lucky8 holds. You can log into your account at any time to view the transaction records tied to your bKash, Nagad, Rocket, or Bank Transfer activity — those records show date, amount, and status for each entry. If you spot an error in your account details, such as a mismatched mobile number or a name spelling that does not match your bank records, you can submit a correction request through our support channel. We will confirm receipt and act on verified corrections. If you want to know exactly what data we hold about you, you can request a summary by contacting us directly. We respond to data queries in line with applicable requirements for your eligible region. Eligibility and the extent of your rights under this policy depend on local law where you are located. Where a right is not available in your region, we will explain that clearly rather than leaving you without an answer.
Log into your account dashboard to see all transaction records for bKash, Nagad, Rocket, and Bank Transfer entries. Each record shows the date, channel, and status — no additional request needed to view your own history.
If your registered name, phone number, or payment channel detail is wrong, contact our support team with the correct information. Verified corrections are applied to your account profile and confirmed back to you.
You can ask us to confirm what personal data we hold linked to your account. Send your request through our support contact and we will respond according to the rules that apply in your eligible region.
Any question about how this policy applies to your account — data retention, cookie use, or third-party sharing — can be directed to our support team. We address policy queries separately from game and payment support.
If you have a question about how your data is used, want to correct an account detail, or need to raise a privacy concern, these are the contact paths we keep open. All privacy-related contacts are handled separately from general game support to keep your query on the right track.
Open the chat widget inside your account to raise a privacy or data query directly. Describe the issue clearly — for example, a transaction record discrepancy or a request to review your stored details — and a support agent will take it forward.
For written privacy requests — including data summaries, account corrections, or policy questions — send an email to our support address shown in your account settings. Written requests create a record we can reference when processing your query.
The help section inside your account lists the steps for common privacy actions: reviewing transaction history, updating contact details, and managing cookie preferences. Check there first before raising a separate support ticket.
Our approach to your data is shaped around the account-to-wallet path that Bangladesh players use most. Here are the four areas that matter most to how we handle your privacy day to day.
Your account credentials are stored using standard encryption. Session tokens expire when you log out or after a period of inactivity. If you notice any unrecognised access, contact support immediately through live chat or email and we will review the account access log.
We use cookies to maintain your login session and save account preferences such as your preferred payment channel. We do not use cookies to serve advertising outside lucky8. You can adjust cookie permissions in your browser settings at any time without losing your account data.
Transaction records — including bKash, Nagad, Rocket, and Bank Transfer entries — are kept for the period required by applicable law in your eligible region. After that period, records are deleted or anonymised. You can ask us the current retention period for your account type.
When this policy changes in a material way, we post the updated version on this page and note the revision date at the top of the document. Continued use of your account after a policy update means you have acknowledged the revised terms. You can always request the previous version from support.
These are the questions we hear most often when it comes to how lucky8 handles account data, transaction records, and your options under this policy.
We collect the name, contact number, and payment method details you provide at registration — for example, your bKash or Nagad number. We also log device session data to keep your account secure. We do not collect more than what is needed to run your account and process transactions.
Yes. Every deposit and withdrawal processed through bKash, Nagad, Rocket, or Bank Transfer is listed in your account transaction history with date, channel, amount, and status. Log in and open the transaction history section to view the full record without contacting support.
We share limited data only with payment processors and identity verification services needed to complete your transaction or meet a legal requirement. We do not sell personal data for marketing. Third-party services linked from our pages operate under their own separate privacy terms.
Contact our support team via live chat or email with the correct information — for example, an updated phone number or corrected name spelling. We verify the request and apply the change to your account profile, then confirm it back to you in writing.
Retention periods depend on the transaction type and the legal requirements that apply in your eligible region. You can ask our support team for the specific retention period that applies to your account. After that period, data is deleted or anonymised.
Access to lucky8 and the rights available to you under this policy depend on your local law and eligible region. We apply this policy to all active accounts but the specific rights you can exercise — such as data deletion or access requests — are governed by the rules applicable where you are located.