Mobile / Live
This page sets out the legal framework that governs your account, your transactions and your use of lucky8 — including how rights and obligations apply depending on your local law and eligible region in Bangladesh. Read through each section before you open an account or make a deposit.
Access to lucky8 and the use of any service on this platform — including deposits made through bKash, Nagad or Rocket, and any transactions recorded against your account — is subject to the laws and regulations of the jurisdiction in which you reside. We do not represent that everything on this platform is available, lawful or appropriate in every location. It is your responsibility to confirm that accessing and using lucky8 complies with the laws of your local jurisdiction before proceeding. Where lucky8 makes a service available to eligible regions in Bangladesh, your use of that service is governed by the terms published on this page and any supplementary policy documents linked from your account dashboard. These terms set out the rights and limits that apply to account creation, account activity, payment transactions and dispute resolution. Any conflict between a section of these terms and local law is resolved in favour of local law. We do not override applicable statutory rights. We may update these legal terms from time to time. The current version is always available on this page. Continuing to use your account after an update is posted means you accept the revised terms. If you have questions about a specific clause, contact our support team before proceeding.
Deposits and withdrawals processed through bKash are recorded in your account transaction history. The legal terms covering payment disputes and record access apply to every bKash entry on your account.
Nagad payment records are part of your account ledger and are subject to the same legal framework as all other transactions. You can request a record of any Nagad transaction through the support channel.
Rocket transfers made to or from your lucky8 wallet are governed by these terms. Dispute procedures for Rocket transactions follow the process outlined in the rights section below.
Bank Transfer entries appear in your account history with a reference number. Legal queries about a Bank Transfer transaction should include that reference number when you contact support.
These terms define what is inside and outside our policy. Understanding the scope helps you know where to direct questions and what protections apply to your account activity.
These terms apply to the creation, use and closure of your lucky8 account. Account access is subject to eligibility under your local law. We do not guarantee access in jurisdictions where online gaming services are restricted or prohibited.
All deposits and withdrawals processed through your account — whether via bKash, Nagad, Rocket or Bank Transfer — fall within this policy. Transaction records, dispute rights and refund procedures are covered by these terms.
Game content, promotional material and policy documents published on lucky8 are subject to these terms. Intellectual property in game titles supplied by our studios remains the property of the respective studio or publisher.
Payment network rules set by bKash, Nagad or Rocket, and the terms of any third-party service linked from this site, are outside the scope of these lucky8 terms. For those services, refer to the relevant provider's own policy.
You have clear, actionable rights under these legal terms. Your transaction history — covering every bKash, Nagad, Rocket and Bank Transfer entry — is available in your account dashboard after login. That record is yours to review at any time; no special request is needed for routine access. If you notice an error in a transaction entry, you can raise a correction request through the support channel. Include the transaction reference number shown in your account history so our team can locate the record quickly. You also have the right to update the personal details held on your account — name, contact number and payment wallet information — by following the fields shown in account settings. Where a change requires identity verification, the instructions for that step are shown in the account settings screen itself. For any question about how these terms apply to your specific situation, contact support before taking action. We will not apply a term in a way that conflicts with your statutory rights under local law.
Your full transaction history, including every payment method entry, is visible in your account dashboard after login. No request is required to view your own records.
Update your personal information through account settings. Where identity verification is needed to confirm a change, the required steps are shown on the settings screen.
If a transaction entry looks incorrect, contact support with the reference number from your account history. We will review the record and respond through the same support channel.
If any clause in these terms is unclear, write to support before proceeding. We will explain how the clause applies to your account without requiring you to accept an outcome first.
For any legal query — including transaction disputes, account eligibility questions or requests for a copy of your policy terms — use the contact routes below. Have your account reference ready when you write.
Start a live chat session from any page on lucky8. Use chat for urgent transaction queries or account access questions. Our team will confirm your account identity before discussing any record.
Send detailed legal queries, including document requests or formal dispute notices, to our support email address. State your account ID and include any transaction reference numbers relevant to your query.
Log in to your account and open the Help section to access policy documents, submit a support ticket or track the status of an open query. This is the fastest route for account-specific legal questions.
Our approach to data handling, account security and policy management is built around the principle that you should always be able to see what we hold and know how to act on it. Here is how each area works in practice.
We retain account and transaction records for the period required by applicable legal and financial regulations. After that period, data is removed or anonymised. You can ask our support team which records are currently held against your account.
We use cookies to keep your session active and to remember your account preferences between visits. You can manage cookie settings through your browser. Disabling certain cookies may affect how account features display on your device.
Your account is protected by password authentication and, where available, additional verification steps shown in account settings. We do not share account credentials with third parties. If you believe your account has been accessed without your permission, contact support immediately.
If you want to request a correction to data we hold, or ask us to close your account, submit the request through the support channel with your account ID. We will confirm receipt and outline the steps that follow.
These are the questions we receive most often about our legal terms, account rights and policy scope. If your question is not covered here, contact support directly.
Access to lucky8 depends on your local law and eligible region. We do not represent that the platform is lawful in every jurisdiction. It is your responsibility to confirm that using this platform complies with the laws where you reside before opening an account.
Log in to your account and open the transaction history section in your dashboard. Every bKash, Nagad, Rocket and Bank Transfer entry is listed there with a reference number and date. No separate request is needed for routine access.
Contact support through live chat or email. Include the transaction reference number shown in your account history and describe the discrepancy. We will review the record and respond through the same channel with our findings.
Yes. Submit a data request through the support channel with your account ID. We will confirm which records are held and outline the format in which we can provide them, subject to any legal retention requirements that apply.
Submit an account closure request through the support channel with your account ID. We will confirm closure and explain the data retention period that applies after closure under applicable regulations. Remaining wallet balance must be withdrawn before closure is finalised.
The current version of these terms is always on this page. We may also notify you through your registered contact details when a material change is made. Continuing to use your account after a change is posted means you accept the updated terms.